FAQs

Online Store

1. When will my order arrive?

Orders are typically processed and shipped within 3 days following your purchase. Shipping is calculated at checkout. For shipping, trusted services such as UPS SurePost, USPS Ground Advantage, Royalmail Tracked Signature or regional carriers. To monitor your order's progress closely, a tracking number will be provided. Please don't hesitate to reach out to us at info@graytart.com for any support you may need: I aim to respond promptly within 24 hours.

2. What’s your policy on returns?

No Returns. However if products arrive damaged you are guaranteed a refund/replacement with a detailed description of the problem and quality photos where the issue can be seen. I’ll be happy to assist and reship the product for you if this is reported within 30 days of receiving.

3. What if my order didn’t arrive?

Unclaimed or wrong address orders will be returned to me, if that happens, you’ll be required to confirm your address for reshipment. Reshipment will come at an additional cost (only for shipping).

4. Are prints available?

Yes, however you’d have to email at (info@graytart.com) with the artwork of choice, size and shipping location or purchase from the online store.

5. Do you take custom orders?

Yes, send a follow up email detailing your request to info@graytart.com.

6. Is shipping worldwide?

Yes, shipping is worldwide. I’ve shipped to Egypt, Saudi Arabia, Ireland, Jamaica and the United States.

Design Service

1. What’s the turnaround time on illustrations?

Creating illustrations typically requires 4-9 days, although it could take longer depending on any requested modifications.

2. How can I get a logo done?

Email at info@graytart.com or through the social media links provided below. Alternatively, feel free to check out my about/contact page.

3. What’s your logo process like?

First, I engage in discussions with the client regarding their brand name, the desired brand values, color preferences, and the brand's underlying message. Following these conversations, I develop multiple preliminary sketches from which the client selects a preferred design for further refinement. Subsequently, I proceed to create the ultimate version of the logo and share it with the client for input. Upon receiving approval, I prepare various iterations of the logo, including black and white options, variations in color, and versions with transparent backgrounds, which are then submitted to the client for review and finalization.

4. Can you do lyric videos?

Yes I can, but only if I did the initial artwork.

Got questions? Email them here (info@graytart.com)